Welcome to eh999. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our platform, you agree to this policy, so please read it carefully before creating an account.
Eh999 believes you should have full control over your personal data. That's why we always operate transparently and never sell your information to third parties. Our privacy policy is built to meet international data protection standards.
Table of Contents
1. What Information We Collect
When you create an account or use the eh999 platform, we collect various types of information. This falls into two categories — what you provide directly, and what is collected automatically from your device or browser.
Directly Provided Information
- Full name, date of birth & national ID number
- Mobile Number & Email Address
- Current address & district
- Payment method details (Mobile Banking/Nagad/Rocket account number)
- Photo of national ID or passport for KYC verification
- A photo of yourself (for selfie verification)
Automatically Collected Information
- IP address and device type
- Browser version & operating system
- Platform login time, usage history
- Gaming activity, bet amounts & results
- Full Details of Transactions
- Browsing behavior via cookies and tracking pixels
| Data Type | Purpose | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity verification, age confirmation | Yes |
| Mobile Number | OTP verification, support contact | Yes |
| Payment Information | Deposit & Withdrawal Process | Yes |
| NID / Passport | KYC verification, fraud prevention | For Withdrawals |
| IP Address | Security Monitoring | Automatic |
| Cookies | Session Management, Preference Storage | Partially Optional |
2. How Your Information is Used
Eh999 uses your personal information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties.
- Account Management: To support registration, login, and account security.
- Payment Processing: To process deposits and withdrawals quickly and securely.
- KYC Verification: To verify your identity and prevent fraud.
- Customer Service: To handle your questions, complaints, and requests.
- Promotional Offers: To send you relevant bonuses and offers based on your preferences (with your consent).
- Platform Improvement: To improve user experience through analytics.
- Legal Obligations: To meet regulatory requirements and maintain legal compliance.
- Responsible Gaming: To detect excessive gaming behavior and intervene when necessary.
4. Data Protection Methods
Eh999 applies the highest technical and administrative safeguards to protect your privacy. Our security infrastructure is regularly audited by independent third parties.
- 256-bit SSL Encryption: All data transfers occur through fully encrypted channels.
- AES-256 Storage Encryption: All stored data is protected with the highest level of encryption.
- Two-Factor Authentication (2FA): An extra layer of protection at login.
- Firewall & DDoS Protection: Servers are protected against external attacks.
- Regular Security Audits: Independent security experts conduct regular audits.
- Restricted Access: Only authorized personnel can access the necessary data.
- Instant Incident Response: Immediate action on any suspicious activity.
5. Cookies Policy
Eh999 uses cookies to make your experience smoother and more personalized. Cookies are small text files stored on your device.
Cookies We Use
| Cookie Type | Purpose | Validity Period |
|---|---|---|
| Essential Cookies | Login Sessions, Security Tokens | Until End of Session |
| Preference Cookies | Language, theme & layout preferences | 1 Year |
| Analytics Cookies | Traffic analysis, page performance | 6 Months |
| Marketing Cookies | Relevant advertising (subject to consent) | 3 Months |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.
6. Your Rights Regarding Your Data
As an eh999 user, you have several important rights over your own data. We respect these rights at all times.
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You may submit a request to correct any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
- Right to Data Portability: You can request a copy of your data in a convenient format.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
To exercise any of these rights, contact our support team. We typically respond within 30 business days. Please note that certain data may not be deletable due to legal or regulatory obligations.
7. How Long Your Data is Retained
We retain your information only for as long as necessary. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Rules |
| KYC Documents | 5 Years | AML Regulations |
| Customer Service Chat | 3 Years | Dispute Resolution |
| Log Files | 1 Year | Security Monitoring |
| Marketing Preferences | Until Consent is Withdrawn | Personalized Experience |
8. Protection of Minors' Data
Eh999 is strictly for users aged 18 and above. We never knowingly collect data from minors. Age verification is mandatory during registration. If a minor has accidentally created an account, a parent, guardian, or the minor themselves can contact us and we will immediately delete the account along with all associated data.
9. Notice of Policy Changes
This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical improvements. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be revised accordingly.
- You will receive SMS notifications on your registered mobile number for any important changes.
- A notification of the changes will be displayed when you log in to the platform.
- You have the right to stop using your account if you do not agree to the updated policy.
Continued use of the platform after any changes will be considered your acceptance of the updated policy.
Our Privacy Protection Key Features
End-to-End Encryption
All your data is protected with 256-bit SSL encryption. No third party can access your information.
No Data Selling
We never sell your personal data to third parties. Your information belongs to you alone.
Regular Security Audits
Independent cybersecurity experts audit our systems every three months.
Two-Factor Authentication
2FA protection blocks unauthorized access, keeping your account secure at all times.
Minimal Data Collection
We collect only the information strictly necessary to provide our services. Nothing more.
International Standards
Our privacy policy follows GDPR and international data protection regulations.