What Is Responsible Gaming and Why It Matters
Online gaming and betting should be a form of entertainment — not a source of income or livelihood. Responsible gaming on eh999 means enjoying the platform within your means, with a clear budget and a healthy state of mind.
Online gaming is growing rapidly in popularity across Bangladesh, with people of all ages — from younger generations to older adults — turning to online platforms for entertainment. However, like any form of entertainment, excessive gaming can be harmful. That is why eh999 has been committed from the very beginning to building a culture of responsible play.
Our goal is for every player to experience gaming as something healthy and enjoyable. That's why eh999 has introduced multiple protective tools and measures to help you keep your gaming habits in check.
eh999 Responsible Gaming Tools
Eh999 offers a range of effective tools to help you stay in control of your gaming habits. Each tool is designed to put you in charge of how much time and money you spend.
Set a Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the specified period ends, though it can be lowered at any time. This helps you stay within your budget.
Session Time Limit
Decide in advance how long you'll play. Once the set time is up, the platform will automatically alert you and, if needed, end your session.
Cooling-Off Period
If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can apply for long-term self-exclusion. This option is available for periods ranging from 6 months to 5 years. During the self-exclusion period, opening any new account will not be possible.
| Limit Types | Time Limit | Effective Time |
|---|---|---|
| Deposit Limit Decrease | Instant | Immediately upon request |
| Deposit Limit Increase | 7-day waiting period | Takes effect after 7 days |
| Session Time Limit | Instant | Immediately upon request |
| Cooling-Off Period | 24 hours – 30 days | Immediate, no changes |
| Self-Exclusion | 6 months – 5 years | Immediate, non-reversible |
Our Safety Measures Key Features
Age Verification
A strict age verification process is in place during registration. No one under 18 years of age is permitted to open an account.
Activity Monitoring
Our system automatically detects unusual gaming patterns and sends alerts when needed.
Professional Support
We're always ready to connect you with professional counselors for gaming addiction support.
Flexible Limit Controls
Set your own deposit, session, and loss limits. Your gaming experience is in your hands.
Notification Controls
Option to turn off promotional notifications. If you prefer not to receive any offer or bonus messages, we will stop sending them.
Transparent Transaction History
You can view a full, detailed history of all deposits, withdrawals, and gaming activity at any time.
Warning Signs of Problem Gaming
There are warning signs that gaming may be becoming a problem. If you notice any of these in yourself or someone close to you, don't wait — seek help:
- Spending beyond your budget and regretting it later
- Feeling compelled to keep playing in order to "win back" lost money
- Neglecting work, family, or sleep because of gaming
- Feeling restless or irritable when not gaming
- Hiding how much time or money is being spent on gaming
- Gaming with borrowed or loaned money
- Repeatedly trying and failing to cut back on gaming
- Using gaming as a way to cope with stress or anxiety
Know Your Limits
Read through the questions below and answer honestly. If most of your answers are "yes", consider reaching out for help.
Have you ever spent more time or money on gaming than you planned?
Has gaming caused you to neglect work, studies, or family responsibilities?
After a loss, do you find yourself placing larger bets to try to recover what you have lost?
Do you hide how much time or money you spend on gaming from family or friends?
Have you tried to stop gaming but found you couldn't?
Do you feel restless or irritable when you're unable to game?
How to Set Your Limits
Setting limits on your eh999 account is simple. Just follow the steps below:
Log in to your account
Log in to the eh999 platform using your mobile number and password.
Go to Settings
Click the profile icon in the top right corner and select "Settings" or "Account Management".
Responsible Gaming Section
Click the "Responsible Gaming" tab.
Choose Your Preferred Limit
Set whichever tool you need — Deposit Limit, Session Time, Cooling-Off, or Self-Exclusion.
Confirm
Confirm the change via SMS or in-app verification. Some limits take effect immediately.
Protection for Minors
Eh999 strictly enforces an 18+ policy. Keeping minors away from any form of online gaming or betting is a responsibility we take seriously.
- A national ID card or birth certificate is required to verify age at the time of registration.
- Additional age verification may be requested at any time if there is cause for suspicion.
- A note for parents — consider using parental control software on your devices.
- Keep a regular eye on your child's gaming activity.
- If you suspect that a minor is using eh999, please notify us immediately.
Help & Resources
Gaming addiction is a real issue, and seeking help is not a sign of weakness. eh999 is committed to guiding you toward the right support.
- Eh999 Live Chat Support — active 24/7 for instant help with any question.
- Self-exclusion request — you can submit this yourself directly from your account settings.
- If a family member would like to help, they are welcome to reach out to us directly.
- Contact our support team to request a referral to a mental health counselor.